Frequently Asked Questions

Zimble is here to help you for the future of the digital age that is on our doorstep. Zimble offers a web and mobile app and a choice of a virtual, digital card to create a unique, financial management tool for children up to 18 years, revolutionising pocket money/allowance.

  • Setting tasks and targets
  • Empowering them to make savings and spending decisions within limits
  • Rewarding good behaviour

Set your children up for the future. Zimble allows parents complete control over pocket money/allowance given to their children.

Signing up with Zimble is easy, all online.

Follow these steps via the app:
  • Download the Zimble app via the Apple App Store or Google Play Store or be re-directed from the Zimble website to Apple App/Google Play Store
  • Sign up with your mobile number or email and password
  • Create a family account by verifying your email address and phone number
  • Now login to your account

Transfer money to your parent wallet from your existing savings account or debit card. Pocket money/allowance to your child can be set up automatically or as one-off payments and paid from the Parent Wallet at preferred times.

Search for Zimble in the Apple App Store or Google Play Store and select download.

You can be re-directed from the Zimble website www.zimble.sg to the Apple App Store/Google Play Store.

Ensure you have a good internet connection, refresh your page and if you are still experiencing problems, contact the Zimble support team: support@zimble.sg

You can obtain a card for your child by creating a new account for them.

Follow these steps via the app:
  • Log in to your Parent Account
  • Go to Account
  • Create a New Account
  • Enter Child’s name, age, phone, email, password
  • Select Card Design
  • Enter Complete Address
  • Verify Child Email ID
  • Process is complete

Zimble will send the card in about 5-7 working days.

Follow these steps via the app:
  • Log in to your Parent Account
  • Go to Account
  • Choose Child Account
  • Click Activate
  • Enter the 11-digit activation code
  • Card is active and ready to be used

Zimble makes it extremely convenient for parents to load funds onto the Zimble card.

  • You can load money onto the Zimble card from your personal bank account.
To Load Funds, follow these steps via the app:
  • Log in to your Parent Account
  • Select Account
  • Select Admin Accounts
  • Select Transfer
  • Enter Transfer Funds amount or choose from pre-selected amounts
  • Choose a payment method – Fast Payment
  • Name of the Account holder
  • Account number
  • Select an existing payment method or add a new payment method and save
  • Select Date of payment
  • Confirm Transfer Funds

Please note do not exceed your transfer limits of $999 per/day and stay within the total limit of $3,500/month.

Fast Payment is an electronic funds transfer service. Parents have access to the major banks in Singapore, conveniently online where you can transfer (by logging into your preferred bank) from your account to the Zimble Virtual account.  Zimble will notify you that the transfer has been received and the transfer amount will go into your Zimble Wallet almost instantly/same day.

Create tasks and targets for your children. Set the bar and watch your children’s persistence and practice reach goals. If you wish to make a bonus payment associated with a task, on completion by your child, you can transfer the task reward amount and the bonus amount to your child.

Parents should follow these steps via the app:
  • Log in to Parent Account
  • Select Tasks
  • Select Create a New Task
  • Select Child or All Children
  • Create a task (new task name) or Select Task name from set list of items, e.g. complete homework, make bed, take out trash, etc.
  • Select Description of task (describe the task)
  • Select Frequency (One-off, Daily, Fortnightly, Weekly, Monthly)
  • Select Due Date
  • Select Reward Name and Amount
  • Choose Reward set amounts or enter own amount
  • Add one-off, Bonus Reward (Optional)
  • Select Bonus reward (monetary)
  • Enter Bonus Amount
  • Confirm and Save
To give a non-monetary bonus to your child:
  • Log in to Parent Account
  • Select Tasks
  • Select Create a New Task
  • Select Disable Bonus Monetary (allows you to give non-monetary bonus)
  • Enter Non-Monetary bonus reward (e.g. extra play time, go to movies, etc.)
  • Create a task (new task name) or Select Task name from set list of items, e.g. complete homework, make bed, take out trash, etc.
  • Select Description of task (describe the task)
  • Select Frequency (One-off, Daily, Fortnightly, Weekly, Monthly)
  • Select Due Date
  • Add one-off, Bonus Reward (Optional)
  • Select Bonus reward (monetary)
  • Enter Bonus Amount
  • Confirm and Save

To create new tasks, select + icon in the top-right and follow above-mentioned steps.

Parents will receive an alert on their mobile to say you have assigned a task.

How to assign non-monetary rewards for tasks. Non-monetary rewards can be chosen from a set list such as extra time to play with friends, go to the movies or an event with friends or, if you prefer, create your own reward.

Monetary rewards:

Giving children an allowance is what Singaporean parents do to provide the funds their children need for daily expenses and to also help them learn about managing money. More than just giving your children cash, however, the future is a cashless society, so we must adapt and utilise digital money management.

It’s important to figure out the right amount and how to support children to use their allowance to keep them up to date with financial skills.

Parents can make payments to their children in 5 ways, as follows:
  1. Monthly allowance – is an allowance of a set amount given on a monthly basis.
  2. Pocket money may be given more frequently (one-off, daily, weekly, fortnightly, etc.) and in different amounts.
  3. Rewards for tasks, according to how you choose to reward your child for tasks/targets achieved, including monetary or non-monetary rewards.
  4. Bonus, monetary payments for tasks or non-monetary bonus/rewards for tasks such as extra time to play with friends, go to the movies or an event with friends.
  5. Top ups are at one-off times (e.g. emergency situations) into the monthly allowance.

Load Monthly Allowance /Pay Allowance:

Follow these steps via the app:
  • Log in to your Parent Account
  • Go to Account
  • Choose Child Account
  • Choose Allowance
  • Choose Amount (set amounts or enter an amount)
  • Select Date (monthly)

How to Pay Pocket money (Load & Top Up)

Follow these steps via the app:
  • Select Load Top Up
  • Enter description (type in pocket money)
  • Select from set amounts or enter own amount
  • Select Frequency (one-off, daily, weekly, fortnightly, monthly)
  • Select Due date
  • Confirm and Save

How to Pay Tasks-Rewards and Bonus Payments

Monetary rewards:
How to Pay one-off, Top Ups

To make one-off, automatic top ups, see What are automatic, one-off top-ups? & How do I set up automatic one-off, top-ups?

To create a task/savings plan, children should follow these steps via the app:
  • Login to Child Account
  • Go to Tasks
  • Select Create a Task
  • Select Task name
  • Select Task Description
  • Select Frequency (One-off, Daily, Weekly, Monthly)
  • Select Due Date
  • Select Saving Plan
  • Set the Weekly Saving Target
  • Set Expenditure Limit
  • Create a Wishlist item and Saving target
  • Add the Saving plan

Children can set up multiple wish lists from their account such as buying a new mobile, a bike or a holiday with expected amounts.

To create a Wishlist item see How can my child set up Wish lists?

Children should follow these steps via the app:
  • Login to Child Account
  • Select Tasks
  • View Task tracker (Monetary and Non-Monetary Tasks)
  • Select the assigned Task
  • Select ‘Mark as complete’
  • Upload Image or Video to show task completion (optional)
  • Select Submit

Your parents will receive a notification via the Zimble App, and they can complete and send rewards to their children.

Parents can make monetary payment to reward their child for completion of tasks and can add a bonus reward, as well.

Parents should follow these steps via the app:
  • Log in to Parent Account
  • Select Tasks
  • View Completed Task
  • Select Completed Task
  • Complete and Send Monetary Rewards
  • Allow Bonus Reward
  • Enter Bonus Amount
  • Or Reject Bonus Reward

Children will receive notifications via the Zimble App that rewards have been sent.

Non-monetary rewards can be selected from a set list such as extra time to play with friends, go to the movies or an event with friends or you can create your own.

You can give approval/conditional approval for your child’s event request. Events may include your child requesting to go to the movies with a friend, a concert, etc.

Follow these steps via the app:
  • Log in to your Parent Account
  • Select Menu (Top Left icon)
  • Choose Events
  • Event details (name of event, e.g. movies, time and location)
  • Choose Accept the Event or
  • Choose Accept with Conditions
    1. Select Conditions – i.e. subject to completion of a task(s)
    2. Enter Task Name from a set list / Enter your own task
    3. Enter Frequency and Due Date of task
    4. Select Confirm and Save
  • Choose Reject Event Request

One-time reminders will be sent to your child at the halfway point and one-day prior to the due date for the completion of the task.

Parent will receive a push notification showing their child’s balance.

Refer to How can I set up tasks? For information about How does my child ask for permission to attend an event?

Parents can make non-monetary rewards for tasks. How can parents make non-monetary rewards and/or set conditions?

Children can ask for your permission to attend events such as a friend’s birthday or a concert as a reward for the completion of tasks and/or good behaviour.
Follow Steps via the App:
  • Log in to your Child account
  • Select Parent
  • Select Create Event (Scroll bottom of page)
  • Enter Event Name (e.g. go to a party tonight)
  • Type in Event Description (e.g. will be held at another friend’s house and big party is planned)
  • Enter Event Location, Date, Time and Confirm
  • Click Request for Permission
Children will receive a notification to advise them if their parent:
  • Accepts / Accepts with conditions / Rejects permission for you to attend the event

To make parents lives easier, automatic top ups can be set up with your preferred amount for your child’s tasks and rewards. Automatic top-ups are set amounts on a one-off basis to add funds from your personal bank account into your parent wallet to pay your child an allowance/pocket money. This can avoid having any worries about insufficient funds to meet regular payments.

Automatic top ups can be set up within your Zimble account.

Follow these steps via the app:
  • Log in to your Parent Account
  • Select Allowance in Wallet
  • Select Manage Allowance
  • Select Amount and Allowance date
  • Select Enable Auto Top Up
  • Confirm and save

Your child will now receive a one-off, top up towards their allowance/pocket money.

Automatic, one-off top ups can be stopped or changed at any time within your Zimble account.

Follow these steps via the app:
  • Log in to your Parent Account
  • Select Allowance in Wallet
  • Select Manage Allowance
  • Select Disable Auto Top Up
  • Confirm and save

Parents have the ability to lock and unlock their child’s account, as required.

To lock your child’s account, follow these steps via the app:
  • Log in to your Parent Account
  • Go to Account
  • Select Child Account
  • Click on Setting menu (top right)
  • Select Lock Account
  • Select Confirm

Your child’s account will now be locked and deactivated.

To unlock your child’s account:

Follow these steps via the app:
  • Log in to your Parent Account
  • Select Account
  • Choose Child Account in Deactivated Accounts
  • Click on Setting menu (top right)
  • Select Unlock Account
  • Select Confirm

Your child’s account will now be unlocked and activated.

There may be time delays before top ups reach the parent wallet due to processing times, for example, if done via a personal savings account, this should arrive up to a maximum of 10 minutes. Alternatively, if top-ups occur via a bank account, normal processing times are within 2-3 business days.

Your automatic payments or one-off top ups may not be processed due to insufficient funds, your personal savings account being expired or your personal details may not updated.

Check that you have sufficient funds in your personal account.

To correct other problems with top ups/payments check your personal savings account details are updated

To add a New Card, follow these steps via the app:
  • Log in to your Parent Account
  • Select Account
  • Choose Admin Account
  • Add a New Card and Save

If you need to add new card details on the app follow the steps How can I get a Zimble card for my child?

Zimble expects your funds to be cleared within 24 hours, though please allow for 3 business days for funds to be available.

Parents and children can view balances by logging into the app, and immediately once you log in, check out the dashboard to easily view your balances.

Parents can log in:
  • View Main Account Balance at the top of the page
Children can log in:
  • View Your Balance
  • Select View Transactional Activity (charts of earnings, tasks, top ups and allowance)

For your convenience, parents and kids will receive real-time notifications and account summary charts, (weekly & monthly), including information about:

  • Type of rewards (i.e. pocket money/ monthly allowance, task-rewards (monetary reward / non-monetary reward), number of tasks (pending/completed)
  • Amounts received (monetary rewards)
  • How much is spent and how much is saved (balance). 

Please note do not exceed your transfer limits of $ 1,000 per/day and stay within the total limit of $3,000/month.

Below outlines other limits:
  • Per transaction load limit: $ 1,000
  • One time spend limit: $ 1,000
  • Daily Spend Limit: $ 1,000
  • Monthly load limit: $3000
  • Annual Spend Limit: $ 20,000
  • Balance / Hold limit: $ 1,000 (Note: Maximum Hold limit refers to holding amounts for wishlist items as per the child’s savings plan)

Transactions may be declined due to insufficient funds or being used in places such as gambling or where alcohol is sold. You and your child will both receive a notification to inform you that a transaction has been refused.

Zimble relies on partnerships with Mastercard who provide high-quality security and block restricted and/or unlawful sites and retailers. Zimble is also dependent on retailers meeting their legal requirements as retailers and checking identification.

Follow these steps via the app:
  • Log in to your Parent Account
  • Select Account
  • Create a new Child Account
  • Enter Child’s age, phone number, email
  • Select Create Password
  • Click Save

Your child will receive an email with a link to change the password. Your child can now login with their email and create their own password.

Your child can use the Zimble card at any store or make purchases online anywhere that Mastercard is accepted, using tap-and-go or swipe and PIN. For online purchases, children will need to enter their card number, name, expiry date, CVV and can create a one-time iPIN where required.

For online purchases, children can follow these steps via the app:
  • Choose the option to keep the default iPIN
  • You may create a new iPIN
  • Select iPIN via Generate CVV
  • CVV notification will be sent to your app
  • You have up to 10 minutes to enter the CVV number
  • Enter a unique 6 digit iPIN
  • OTP will be sent to your Parent’s mobile
  • Parent verifies the iPIN
  • Complete your online transaction
  • Should you need to change the iPIN, follow the above-mentioned steps.

For online purchases, children need to follow these steps via the app:

  • Log in to your Child Account
  • Select Setting menu (top left)
  • Select Generate CVV
  • Dynamic CVV will be generated

The generated CVV is valid for 10 mins to be used on any online transaction.

For online purchases, children need to follow these steps via the app:

  • Log in to your Child Account
  • Select Setting menu (top left)
  • Choose Setup iPIN
  • You may create a new iPIN
  • Parent will receive one-time OTP to validate via SMS
  • Enter OTP
  • Select Confirm and Save

The same iPIN generated can be used for online transactions every time.

Should you need to change the iPIN, follow the above-mentioned steps.

Your child can set up a weekly saving targets from their account.

Follow these steps via the app:
  • Log in to your Child Account
  • Go to Savings Plan in Child Wallet
  • Select Weekly Savings Target
  • Set Expenditure limit
  • Save Changes

Your child can set up multiple wish lists from their account such as buying a new mobile, a bike or a holiday.

Follow these steps via the app:
  • Log in to your Child account
  • Select Saving Plan in Child Wallet
  • Enter Wishlist item name
  • Upload an image (optional)
  • Specify amount needed
  • Add Saving Plan

To save for their wishlist items with expected amounts, refer to How does my child save for their Wish list?

Your child can save for their Wishlist’s items towards their expected amounts which will be held or saved in a Wishlist wallet and cannot be used for any transactions.

Follow these steps via the app:
  • Log in to your Child Account
  • Select My Goals in Child Wallet
  • Select the Wishlist Goal
  • Enter the amount you wish to save
  • Select Save

How much your child has saved will be automatically displayed. Once the Wishlist amount is reached your child has the option of transferring the saved money into their card. See How to Transfer Wishlist amount

See How can my child set up Wish lists?

Follow these steps via the app:
  • Log in to your Child Account
  • Select My Goals in Child Wallet
  • Select the Wishlist Goal
  • Select Transfer saved money to the card

See How can my child set up Wish lists?

You can control the spending limits of your child for each month.

Follow these steps via the app:
  • Log in to your Parent Account
  • Select Limits in Wallet
  • Select Manage Spending Limit
  • Select Adjust Amount from set amounts / enter an amount
  • Select Monthly time period
  • Select Confirm and save

The Zimble card can be used anywhere Mastercard is accepted, online or in-store.

Parents can have up to 4 cards for their children to their Zimble account by going into the family account and adding each child.

Zimble encourages family members (grandparents, uncles, aunties, etc.) and friends to contribute payments to your child’s card or account.

Follow these steps via the website:
  • Select Zimble’s website: www.zimble.sg
  • Select Give with Zimble
  • Enter the details of the parent (name, email and phone number) and child’s name
  • Select Top up amount
  • Select From i.e. Uncle, Aunty, Grandparent, etc
  • Accept Terms of Use
  • Confirm payment method and date of payment

Parents and children will receive a notification in the App specifying respective family member/friend who has made the payment and the amount received.

Zimble cards are available for children between the ages of 4 to 18 years old.

From the time you request your Zimble card, you can expect the card to be posted within 5- 7 working days.

While you request your child’s card, your child can choose from a range of card designs.

Your child will be the one to sign the back of the card to encourage their financial independence and understanding of their responsibilities.

There is no credit check as the Zimble card is not a credit card and can only be linked to a personal savings account. The rationale for this is so that your child can not spend more than the funds you have uploaded onto their Zimble card.

Your child can easily reset their password.

Follow these steps via the App:
  • Log in to your Parent Account
  • Select your Child’s Account
  • Choose Forgot Password
  • Enter your email address
  • You will receive a verification link on your email
  • Click on the link
  • Create a New Password

Parents can easily reset their password.

Follow these steps via the App:
  • Log in
  • Select Parent Account
  • Choose Forgot Password
  • Enter Email address
  • You will receive a verification link on your email
  • Click on the link
  • Create a New password

Email and addresses are not editable. However, when ordering a new Zimble card for a child, address can be updated.

How can I get a Zimble card for my child?

We all know things happens, whether it’s children or adults! If your card is lost or stolen, immediately lock the card to ensure the safety of your funds.

Children should follow these steps via the App:
  • Log in to your Child Account
  • Select Setting menu (top left)
  • Choose Report Loss of Card
  • Select Confirm

Once the child submits a notification of a lost card, the remining balance and savings will be automatically transferred to the parents account.

Parents are to follow these steps via the App:
  • Log in to your Parent Account
  • Select Account
  • Choose Child Account
  • Click on Setting menu (top right)
  • Choose Replace Card
  • Select the New Card and Address
  • Submit request

There is a small replacement fee ($9) for re-issuing a new card for your child.

How do I lock/unlock my child’s card?

There is no option to cancel the Zimble card, however, you can lock your child’s card. See How to lock/unlock your child’s card?

Parents can cancel their account

Follow these steps via the App:
  • Log in to your Parent Account
  • Select Account
  • Select Child Account
  • Click on Setting menu (top right)
  • Select Remove Account
  • Select Confirm

You will need to contact Zimble Support i.e. support@zimble.sg or on our Live Chat Widget.

We will get back to you and cancel the subscription and transfer the wallet funds back.

You can stay up to date with the progress of your child’s activities such as their tasks/targets and saving plans by instant messaging with your child without compromising privacy and security.

Follow these steps via the App:
  • Log in to your Parent Account
  • Select Chat
  • Select Child’s Name
  • Enter Message
  • Select Arrow

Send messages to your parents and let them know of your progress with tasks and your savings plan. For example, start a conversation with, “Hey, I’m a little late waking up, but I will now clear the table, stack the dishwasher and make my bed by 10am.”

Follow these steps via the App:
  • Log in to your Child Account
  • Go to Chat
  • Select Parent’s Account
  • Enter Message
  • Select Arrow

Send photo’s or videos to your parents and let them know of your progress with tasks and your savings plan. This is a fun and easy way to show your parents that you can keep on track with agreed goals/tasks.

Children should follow these steps via the app:
  • Login to Child Account
  • Select Tasks
  • View Task tracker (Monetary and Non-Monetary Tasks)
  • Select the assigned Task
  • Select ‘Mark as complete’
  • Upload Image or Video to show task completion (optional)
  • Select Submit

Your parents will receive a notification via the Zimble App, and they can complete and send rewards to their children.

Zimble gives the opportunity for parents and children to refer and invite family/friends to use the Zimble app with a unique referrer code.

Follow these steps via the App:
  • Log in to your Parent Account
  • Choose Referral
  • Enter the Referring Code
  • Share the code with friends/family over a social media platform

Once your family/friend requests and activates a Zimble card, a bonus of $5 will be added by Zimble to your account as a referrer’s bonus.

Family members/friends of parents who have an existing subscription with Zimble can activate the referral code and join Zimble, too.

Referrers are to follow these steps via the app:
  • Download the Zimble app via the Apple App Store / Google Play Store
  • Use Referrer code during Sign up
  • Request a Zimble card

Once your request for a Zimble card is processed and you activate it, a bonus of $5 will be added by Zimble to your friend/family member’s account as a referrer’s bonus.

We would like to hear from you. We are keen to assist you with any queries you may have or to receive any feedback.

Contact us via email: support@zimble.sg, Live Chat widget on our website or Leave a Review.

For any disputes, a processing fee of $14 will be applied (may).

With technology, rare events occur that may delay or stop transactional processing systems. All issues will be resolved as soon as possible.

Zimble does have secure backup systems to ensure best practices for effectively managing the company’s services and processes.

At Zimble, you can be assured that all your details are safe. Zimble complies with Mastercard and The Privacy Act, Singapore. Your data will not be shared with non-related parties.

Monitoring and lock safeguards are applied in the app for security purposes.

Zimble’s Terms of Service, Privacy Policy, Parent Wallet Disclosure Statement, Prepaid Product Disclosure

For Zimble’s Terms of Use, Privacy Policy, Product Disclosures, etc. refer to Terms of Use

Our partner is MatchMove who have terms and conditions. Parents can view the terms and conditions on the relevant website: MatchMove

We are not a traditional bank and any support we receive as a subscription payment will enable us to be innovative and provide you all the benefits that Zimble offers.

For information about our pricing/fees, please refer to the Pricing page on the Zimble website contact page.

Money management is a vital life skill and it is never too early to teach kids. Children can improve their financial literacy and how they can manage money well and make good financial decisions.

Let your children learn and educate themselves with top tips and other information relating to money management.

Follow these steps via the App:
  • Log in to your Child Account
  • Select Education
  • Scroll between various Educational articles
  • Read articles

You can receive notifications for completion of task, auto top ups and monthly allowance.

Follow these steps via the App:
  • Log in to your Parent Account
  • Select Wallet
  • Select Top Right Notifications icon
  • Disable Notifications

To ‘Enable Notifications,’ follow the same, above-mentioned steps.

Children can receive notifications about tasks completion and rewards.

Follow these steps via the App:
  • Log in to your Child Account
  • Go to Wallet
  • Select Top Right Notifications icon
  • Disable Notifications

To ‘Enable Notifications,‘ follow the same, above-mentioned steps

Never miss out on updates!

Subscribe to receive newsletters
and updates regarding Zimble.

No, thanks!